Service terms and cancellation

These terms describe services purchased from Jen Galloway MISM. Please review them before paying. Your written order confirms the selected plan, scope and usage allowances. Written changes agreed with you take priority for your project.

Price and payment schedule

• AI Sales Operations: $1,000 per month. The main managed service described below.
• Missed-Call Text-Back: $300 per month. An entry service for businesses whose staff will handle replies and callbacks. This feature is already included in AI Sales Operations; you do not pay for both plans.
• Optional website: $2,500 total. A $1,250 deposit starts the build. The remaining $1,250 is due after you approve the website, before launch. A new website is not required to use either monthly plan.
• We confirm the first service activation date and billing arrangement in writing. Any prepaid first month begins on activation. The next payment at your plan price is due one calendar month later, then monthly. Prepayment does not start an immediate recurring subscription.

Prices are in U.S. dollars. Any applicable tax is disclosed before payment. ACH payments may remain pending while the bank processes them. We confirm successful payment before beginning paid work.

AI Sales Operations

For one brand, one location, one connected phone number and one agreed booking calendar: AI responses to inbound website chat and text inquiries; AI phone answering for agreed overflow or after-hours routing; missed-call text-back; basic inquiry information collection; appointment booking and reminders; follow-up for appropriately opted-in inquiries; staff handoffs; a shared inbox and lead tracking; weekly system and conversation checks; a monthly activity report; and one small improvement to an existing workflow each month. A new workflow, channel or custom integration is separate scope.

We configure approved answers, service areas, hours, routing and handoff rules with you. Your staff handles exceptions, quotes requiring judgment and the final sale. AI may make mistakes and does not provide professional advice or make binding commitments on your behalf. This service improves handling of existing inbound inquiries; advertising, prospect lists and outbound lead generation are not included.

Missed-Call Text-Back

An automatic approved text after an eligible missed call, duplicate-call suppression, compatible phone routing, a shared inbox with staff alerts, routine delivery checks and a monthly activity summary. Your team handles replies and callbacks. AI conversations, AI phone answering, appointment automation and managed follow-up are included only in AI Sales Operations.

Usage and support

Your written order states phone, messaging, email and AI usage allowances before payment. No plan promises unlimited usage. Additional usage requires your approval before it is charged; we may pause further usage at the included limit while we agree on more. A long text can use multiple SMS segments. Support is available on business days with an initial response target of two business days. Weekly checks are not continuous human monitoring or emergency support.

Optional website deliverables

Up to five main pages customized for your brand, mobile-friendly design, copy developed from your intake answers, an inquiry form and two rounds of revisions before launch. Booking can connect to the calendar included with AI Sales Operations or an existing compatible calendar as agreed in your order. You supply approved photos, logos, business information and any required industry disclosures. We confirm the build schedule after reviewing your materials and access. The planning target is about 10 business days after all required information and approvals arrive. Customer revisions and third-party approvals can extend the schedule. Hosting, routine maintenance and one minor website change of up to 20 minutes per month are included while either monthly plan remains active.

Fit, access and approvals

You must have authority to approve the work and obtain any required brokerage, franchise or other business approvals. You approve final content, disclosures, routing and messaging before launch. You are responsible for rights to supplied materials and permission to contact your leads. Do not submit passwords, payment details or client lists through the setup wizard; we arrange appropriate access separately. Texting and calling depend on compatible routing, required registration, carrier rules and contact consent. We confirm fit before payment, including existing phone numbers and regulated workflows. If the agreed service cannot be provided, we will explain the issue and refund undelivered work rather than require a different package.

Separate scope

MLS/IDX, paid advertising, ad spend, purchased leads, full CRM migration, custom integrations, additional locations or phone numbers, additional website pages and extra revision rounds need a separate written quote and your approval. We do not guarantee leads, appointments, closings, income or uninterrupted third-party services.

Cancellation and refunds

Email [email protected] to cancel or request a refund. Before website work starts, the website deposit is refundable in full. Once work begins, the deposit covers two milestones: $500 for copy you approve and $750 for delivery of the first working website draft. We refund any uncompleted milestone amount. The final $1,250 is due only after your approval and before launch. A prepaid first monthly fee is refundable if you cancel before activation or before the first renewal. That first-month assurance does not refund completed website work. Later monthly payments cover the paid service period and are not prorated, except where required by law or agreed in writing. Cancel before the next renewal to stop future monthly charges. Previously approved usage and completed work remain payable.

Your assets and leaving the service

You keep ownership of your domain and supplied materials. After full website payment, you own the original project copy and custom assets we created for you, subject to third-party licenses. HighLevel templates, software and platform features remain subject to their providers' terms. The website runs on HighLevel; a portable website export is not promised. If you leave, contact us before the paid service period ends to plan data export or an eligible account transfer. We confirm available options and any separately approved migration cost before proceeding. Hosting and managed automation end with your paid service period.